Official Support
Sandxel Game
Need help, found a bug, or have feedback? Contact us and we will review your message as soon as possible.
When reporting a problem
Please include the following information:
- Your iPhone or iPad model
- Your iOS version
- The game version
- A short description of the problem
- A screenshot or screen recording, when possible
Common troubleshooting
- Restart the game and try again.
- Make sure you are using the latest game version.
- Restart your device if the problem continues.
- Ads require an internet connection, while the main gameplay can be played offline.
Privacy
For information about data collection and advertising, please read our Privacy Policy.